How to re-activate a deactivated user.

Modified on Mon, 15 Sep at 4:13 PM

When a user has been deactivated due to security reasons, because of a longer period of inactivity, then this user can be reactived by any user with access to the User Administrator module. These roles include "Administrator" as main role or "User Admin" as an extra role.

If you have this access, then you can follow the below steps to re-activate a user.

Step 1: Find the de-activated user

Open the User Administration module
Select the option "Include deactivated users"
Type the relevant name or email address in the search box and press 'Enter'

Step 2: Edit user details

Find and click on the pencil icon to the right side of the user
A new menu will open. Click on 'Show more' in the lowest box - 'Login options' and you will see more information.

Step 3: Re-activate user and save

The 'Deactivate user' option will now be selected
Click on the box to de-select this option
Click on Save and the user will now be active and can login to PMI again.